Shipping is free in all European countries for orders above €100. For orders below €100, please check the shipping cost on the list here below.
Parcels that fit in house mailboxes in the Netherlands will be sent by PostNl. Larger parcels in The The Netherlands and Belgium will also be sent by Post.nl. International parcels will be sent by TNT/Fedex and require a signature.
Once your order has been shipped you will receive an email with a track & trace number so that you can follow your parcel.
All prices on the website are including 21% VAT. If you live outside the EU , taxes are not included, so please be aware that you might be charged local taxes & duties.
Below you will find a list of the shipping costs by region.
Orders that we receive before 4:00 p.m. will be propcessed and shippede the same day on workdays. Shipments within the Netherlands take 1-2 working days.
For delivery outside the Netherlands, please find a list below of approximate delivery times by region.
For further questions, please feel free to contact us firstname.lastname@example.org
SHIPPING COSTS BY REGION
*: Not applicable for exchange shipments for the same order.
Silk & Beach strives for perfection and wants to make you feel comfortable and beautiful in swim- and beachwear. If for any reason the items you ordered do not live up to your expectation or don't fit, simply return it to us. Yoy'll find the return address here below. The customer is responsible for the cost of the return shipment.
If you wish to return an article, please ensure that:
- Returns need to be reported to us by email email@example.com no later than 30 days after delivery and prior to dispatch and we should receive the products no later than 31 days after delivery.
- Please make sure that you include your packlist with your name, along with the respective beachwear item(s).
- Returns that are not reported within the 30 days cannot be accepted.
- The returned item(s) should be in its original state, with all attached labels and stickers and in its original packaging.
- The returned item(s) should not be damaged, stained or smell.
Upon receipt of the returned items we will refund the purchase amount automatically via our payment provider Mollie. This ussualy takes no longer than a few days.
The return addres is:
Silk & Beach Returns
Laan van Alverna 11
2106 ND Heemstede
The fastest way to do an exchange is to place a new order and return the items that you are not satisfied with. In case you have questions, don't hesitate to contact us at firstname.lastname@example.org.