Style guide Silk and beach header

 

 

 

 

SHIPPING DETAILS & COSTS

 
Shipping is free in all European countries for orders above €100. For orders below €100, please check the shipping cost on the list here below. 

  

Parcels that fit in house mailboxes in the Netherlands will be sent by PostNl. Larger parcels and all international parcels will be sent by DHL and require a signature.
Once your order has been dispatched you will receive an email. If with DHL a tracking number will be given so that you can follow the dispatch and delivery of your order.

 

All prices on the website are including 21% VAT. If you live outside the EU , taxes are not included, so please be aware that you might be charged local taxes & duties.
Below you will find a list of the shipping costs by region.

 

DELIVERY TIME

We process and dispatch your order that we have received before 9:00 p.m. the same day on workdays. Shipment within the Netherlands will take 1 to 2 working days.
For delivery outside the Netherlands, please find a list below of approximate delivery times by region.

For further questions, please feel free to contact us customerservice@silkandbeach.com

 

SHIPPING COSTS BY REGION

REGION OF DESTINATION Shipping cost orders above €100 Shipping cost orders below €100 SHIPPINGTIME
working days
The Netherlands Free* €5  1 - 2
Belgium / Luxembourg Free* €5  1 - 3
Western Europe Free*  €10  3 - 5
Eastern Europe Free*  €20
 3 - 5
North America, USA €25 €25  3 - 5
South & Middle America €25  €25  3 - 5
Asia and Middle East €25 €25  5 - 10
Australia / New Zealand €25 €25  5 - 10


*: Not applicable for exchange shipments for the same order.

 

RETURNS POLICY

 

Silk & Beach strives for perfection and wants to make you feel comfortable and beautiful in swim- and beachwear. If for any reason the items you order do not live up to your expectation or don't fit, simply return it to us. The return handling is free. 

 

If you wish to return an article, please ensure that:

 

  • Returns need to be reported to us by email customerservice@silkandbeach.com no later than 30 days after delivery and prior to dispatch and we should receive the products no later than 31 days after delivery. 
  • Please make sure that you include your packlist with your name,  along with the respective beachwear item(s).
  • Returns that are not reported within the 30 days cannot be accepted.
  • The returned item(s) should be in its original state, with all attached labels and stickers and in its original packaging.
  • The returned item(s) should not be damaged, stained or smell.

 

Upon receipt of the returned items we will refund the purchase amount within 7 to 14 days.

 

The return addres is:

Silk & Beach Returns

Rapenburgerstraat 167 A

1011 VM Amsterdam

The Netherlands

 

 
The fastest way to do an exchange is to place a new order and return the items that you are not satisfied with. In case you have questions, don't hesitate to contact us at customerservice@silkandbeach.com.